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Welcome to RigFlow

RigFlow is a digital solution for all personnel involved in well construction operations onshore and offshore. RigFlow provides the foundation to standardize and digitalize how drilling operations are executed on a rig.

Contact support

It's easy for you to contact our support team if you are in need of help. Our chatbot or a support representative is just a click away, by using the Support Support icon on our applications. You can also contact us by email at support@horizon56.io.

We can assist you with:

  • Searching the knowledge base

  • Contacting live support

  • Accessing the eLearning

  • Reporting bugs

  • Providing feedback

Chat support is available 24/7.

Important

For emergency-related support requiring immediate assistance, you can reach our 24/7 support team:

Support team phone: +47 940 70 716 or +1 713-979-9848

Document Conventions

In this document, the following formatting is used to highlight helpful information:

Italics

Indicates paths to locations on your hard disk or other storage devices.

Bold

Highlights important names, concepts, and software interface elements.

[Brackets]

References keys on a computer’s keyboard.

The following three icons represent different types of information:

Tip

The magic wand icon indicates a helpful tip, suggestion, or interesting fact.

Note

The note icon highlights important information that is essential for the given context.

Warning

The warning icon alerts you of serious issues and potential risks that require your full attention.

Help for RigBridge, RigPlan or RigGuide

To obtain more information about our products (RigFlow, RigPlan, or RigGuide), please visit the respective product and search for help.

You can find additional help and resources by visiting the respective support websites:

Note

To use the AI bot, ensure you are logged into the correct application to access relevant support responses.

In this section: